While your listings are hidden from buyers’ search results and browsing, you may still edit them as needed to comply with the applicable policy. Something went wrong. Our emails usually greet you by the first and last name you registered on your eBay account, and your eBay username. Create listings that bring in shoppers and sell at the best price. To avoid any disruption of service, please be sure that your systems are ready for this change by March 30, 2018. The process for becoming an eBay seller is fairly simple and is open to all businesses and individuals. You will receive a monthly email detailing the protections you receive and steps you can take to increase your protections. Sellers can cancel eBay transactions, so it sounds like you did the right thing and you encountered a friendly seller who was willing to give you the benefit of the doubt and cancel your transaction so that you aren’t obligated to pay them and they aren’t obligated to pay the eBay … As an eBay seller, it is your job to ensure your package reaches the buyer. You can also find this when checkout. We’ve got your back so you can focus on your business. We protect all sellers from abusive buying behavior and from events outside their control. All of your fixed price listings will be temporarily hidden in search results and browsing, resulting in new buyers not being able to find them on eBay. Feature: 1: Aluminum Alloy construction Taillight cover with powder coat, tough and durable, no chip or crack, rust-resistant and easy to clean. When things go wrong, your track record matters. Before You Sell Dog Stuff On eBay. Don’t share unnecessary personal information with buyers or sellers. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Complete your payment using an eligible payment method. Steps After eBay Account Suspended eBay has sophisticated tools for connecting accounts to one another. The seller apparently clearly stated in her listing that she only accepts bank transfer (which is VERY common in Germany). cash is currently not allowed for eBay … Scammers will try to reach you where you least expect it, including by phone, email, or text message. Real eBay web addresses have ".ebay.com/" in them. If the decision is reversed, your final value fee will be refunded. If you want to sign in to eBay or enter personal information, the safest way is start at the eBay home page. The Unpaid Item Assistant is the easiest way to resolve unpaid items, allowing eBay to automatically open and close cases and—most importantly— ensure you get paid. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Instead, use a secure payment site such as PayPal, where money is transferred between two electronic accounts. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. If a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. Just contact us using the " Ask the seller a question" link on eBay. View cart for details. Requests like this are often part of a counterfeit cashier's check scheme. Top Rated Sellers who reside in the US and list on eBay.com receive additional protections benefits when they offer 30-day-or-longer returns. Do not share your credit card or other financial information over email or text. If you do not agree buy somewhere else - or at least enquire PRIOR to buying whether the seller might accept PayPal. Bank Deposit is only available for some of our listings, please check the postage and payment tab for certain listings. Be suspicious of any email that promises a deal that is too good to be true, demands you take immediate action, includes attachments or links, or asks you for personal information. Giving partial refunds to buyers in cases that do not qualify. Please leave the following fields untouched. And if you do need to take an action, we’ll let you know exactly what you’ll need to do to correct it to help you avoid disruptions to your business. Closing your account and deleting your data. Outside contractor invoices: If you use outside contractors — even if you pay the college kid next door to go to the post office and the bank for you — you should get an invoice from them to document exactly what service you paid for and how much you paid. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. Remember, when you ask eBay to step in and help without successfully resolving the issue directly with your buyer and eBay finds on behalf of the buyer, it will result in a defect. What do I do? Fake emails often ask you to reply to the message with confidential information. Watch out for pop-ups that tell you that you need to verify account information, click a link, or download software. Tail Light Cover Guard Dog Paw Style Accessories For Wrangler Sport JL 2018. To become a Top Rated Seller, you must satisfy these requirements: Once you meet these requirements, we automatically upgrade you to the Top Rated Seller status at your next evaluation. Password: Guard your password as if it were the key to your home. This is supporting information that will save your bacon, should it ever need saving. We’ll reimburse your return shipping label cost up to $6 per return. The Unpaid Item Assistant is the easiest way to resolve unpaid items, allowing eBay to automatically open and close cases and ensure you get paid. 2.All replies will be sent to your email, if you don't get response within 1-2 business days, pls check your My messages' in case your email provider has an overly-aggressive spam filterblocking eBay's emails. Before you sign in to eBay, make sure you're really on our website by checking the web address (URL) on the sign-in page. Sellers are encouraged to accept deposits via PayPal and the balance of the payment via the Financing Center.However, sellers are welcome to accept or deny any type of payment, as long as those terms are clearly explained in the listing. When should I ask eBay to help after the sale? You’ll receive the return shipping label credit on your monthly invoice and we’ll automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Whether you ship across town or around the world. Just because an email looks real doesn't mean it is. If you relist the item after we remove it, or don’t take steps to correct the issue, all of your listings may be hidden from new buyers for a brief period. Look for the "s" in "https," which indicates that you're signing in to a secure server. Protections include removing feedback, defects and open claims from Service Metrics. After you correct the issue, all of your listings will be visible in search and browsing again, and you won’t lose any of your item’s sales history. The Resolution Center is the easy, secure way to solve problems with a transaction on eBay. For example, the addresses for eBay France contain .fr. Your points add up every time you use your eBay Mastercard to make a purchase. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You can go back onto either Ebay or Paypal and look at your transaction history and confirm the shipping address that was provided. Due to potential for fraud, we don't allow buyers and sellers to complete sales outside of eBay. § Earn 5X points for the rest of the year after you spend $1,000 on eBay in a calendar year.. Until then, earn 3X points per $1 spent up to $1,000 on eBay in a calendar year.. Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. To ensure that all financial data is protected throughout payment processes, eBay is updating its services to require TLS 1.2 for all HTTPS connections. eBay will review your request and take appropriate action. Are rated ‘Very high’ in their Service metrics dashboard. Backed by large-scale, automated detection systems monitoring millions of transactions every day, our team uses world-class technology to prevent problems before they start, so you can focus on your business. Check the item condition policy for more information. About the same time, I came across some great tips for selling things on eBay including dog supplies…. Withholding too high of a dollar amount for a partial refund. This track record of delivering great buyer experiences allows us to deliver a higher level of protections. You will first need to register with eBay if you don't already have a regular account, and then set up a seller account that allows you to list your products for sale. Here are some tips to help you determine if a web address goes to a real eBay web page: Even if the web address contains the word "eBay", it might not be an eBay website. What will happen if my listings are hidden? Scammers will try to reach you where you least expect it, including by text. When you checked out on Ebay and went to pay, it should have been listed and gone through with your payment. Always try to work out all issues with your buyer. This is one more way you can help protect your personal information. If you own or manage a store on a non-eBay website, please be sure that your environment uses TLS 1.2 by March 30, 2018. This NexGard Spectra for Dogs 6 Chew Pack is brand new, approved for sale in Australia and comes in original Australian approved packaging (including box and all contents) as supplied from Merial the manufacturer of NexGard Spectra.The pack pictured is the current Australian packaging. No idea how it would work! If I am not a Top Rated Seller, how does eBay protect me? Now, in an extraordinarily candid move for a bank, it … Fulfill sales through retailers or marketplaces. After contacting the seller, it's up to you whether you want eBay to step in. This NexGard Spectra for Dogs 6 Pack is brand new, approved for sale in Australia and comes in original Australian approved packaging (including box and all contents) as supplied from Merial the manufacturer of NexGard Spectra.The pack pictured is the current Australian packaging. You can also let your buyers know you’re willing to negotiate by adding Best Offer to your listing. Don’t be fooled by fraudulent emails directly from the seller telling you that there was something wrong with your payment. As a seller on eBay, you have some degree of safety in that you can delay shipment of the item until you've both received funds and those funds have cleared. eBay will never ask you to confirm your account password or personal details by e-mail. We monitor and investigate patterns that are not typical. Fake emails often have a generic greeting like "Attention eBay member.". And if they do, we’ll help you fix them. We will take care of any issues with the buyer, including removing any negative and neutral feedback, defects, and open cases in service metrics. We’ll then give you a grace period to take all the actions you’ll need to resolve the issue. The buyer was happy to pay me by bank transfer. Don’t transfer money directly into a seller’s bank account. What should I do if I receive a return that was used and/or damaged? Filing excessive reports for false “item not as described” returns. To report a fake email that looks like it came from eBay, forward it as an attachment to spoof@ebay.com. You may be helping the whole eBay community. Can I dispute paying for return shipping if I feel a buyer is misusing returns? You will receive a shipping label credit to your monthly invoice and we will automatically remove any negative and neutral feedback, defects, and open cases in service metrics. What will happen if I am not following a policy? When will a return no longer result in a defect? Remember, when you ask eBay to step in and help without successfully resolving the issue directly with your buyer and eBay finds on behalf of the buyer, it will result in a defect. Be suspicious of any unusual request for your personal or financial information. If you can’t work things out with the buyer, you can open an unpaid item case. Get updates and learn how eBay is supporting you during COVID-19. How can Ebay.de say to the seller's bank "Give the money back to the buyer from the seller's account because he sold a broken unit". Make sure you understand the process and the consequences before taking action. Why do Top Rated Sellers receive additional protections? Top Rated Sellers consistently deliver great buyer experiences and meet the highest standards for selling on eBay. To help ensure that the world can shop safely on eBay, we are updating the protocols we use to secure communications to and from eBay systems. eBay will determine eligibility requirements for sellers. If there’s a problem, let the seller know via the Resolution Center by the time you should have received your item. Type www.ebay.com in your browser and go from there. Don’t agree to unusual requests to make additional payments for shipping or other previously unlisted charges after the sales transaction is complete. You’re in love with the car, so you make a payment and head off to collect your new vehicle. The Resolution Center is easiest and most secure way to solve problems with a transaction on eBay. Our emails never include attachments. Because we know some things are simply beyond your control, automatic defect removal makes it easy to correct your transaction record. If you sent a wire transfer anywhere for a purchase that claimed to have something to do with eBay, there is no doubt that you were scammed. Important messages about your account will also be in the Messages tab in My eBay. When You Buy and Sell. Payee Reference - Please ensure to quote your eBay user ID ONLY (NOT the item number or item's title.) If you're worried about your package getting lost or stolen BEFORE it gets scanned at least once, then you should go directly to the post office and get a physical receipt when they accept/scan your package. International eBay websites include letters that tell what country the site is associated with. These sales are not eligible for Feedback, requests for contact information, or eBay's problem resolution services. Follow these tips to help you recognize and protect yourself from fraud and scams: Fake emails often include the eBay logo and a fake eBay address in the "From" line (for example, "From: support@ebay.com"). Explore your options. What should I do if I receive a false item not as described claim? Never open or download files attached to emails you aren’t expecting, even if they seem to come from people or businesses you know. eBay allows all of these actions, but they can hurt your seller rating. Make sure you are logged in to the real eBay site. When you make contact, this "seller" will respond with an offer of some kind, and people who accept this offer will quickly be separated from their money, personal information, or worse. Use your password only on official eBay screens. eBay policies help us provide a secure and fair marketplace for all buyers and sellers. Follow these steps to get your refund. If an item cannot be sold on eBay because it is prohibited, we will remove the item to protect you and refund your fees. View cart for details. If you’d rather decide for yourself, think like a buyer! Rack up points on every purchase ‡. If you're signing in with your eBay username and password, be sure that the web address starts with https://signin.ebay.com/. The post office has been dealing with lost packages since they opened the Dead Letter Office in 1825. After this temporary period, your items will automatically return to eBay search with their search history intact so new buyers can find them. It was renamed as part of the USPS reorganization in 2011 to the MRC, or Mail Recovery Center. When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. Keep in mind that as a seller you’re still responsible for all required fees. The agreement helps keep eBay a safe place to buy and sell, and promotes trust among our community members. Avoid communicating with sellers privately off of eBay. If a window requesting your password pops up in an auction, skip it — it’s somebody who is up to no good. What should I do when I feel a buyer is misusing the Feedback system? Company ’ s URL or use a familiar bookmark track record matters keep in mind that as a ’! Best price email that looks like it came from eBay, forward as. Like `` Attention eBay member. `` amount for a partial refund link on eBay and went to,... Www.Ebay.Com in your eBay username money back Guarantee applies to virtually everything our... To you whether you want eBay to step in item 's title. ’ ve got back! Communications will provide helpful backup information in case you have problems with a on. Office has been dealing with lost packages since ebay seller only accepts bank transfersigns your dog is guarding you opened the Dead Letter in... 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