One confused individual shared, "Today when I went to put on 'Decaf' I noticed there was a hard ball inside of it. A spokesperson for Jaclyn Cosmetics also confirmed Hill’s statement about production timing in a comment shared with PEOPLE. The Jaclyn Cosmetics site offers the lipsticks for $18 or a trio for $49 and states, "Jaclyn Hill is ready for the ultimate close-up with Jaclyn Cosmetics. “So with those two things combined, that is what you’re experiencing. Days after customers began sharing photos on social media of their purchased lipsticks with what appeared to be black holes, gritty lumps and hair-like fibers (that some people hypothesized was mold) embedded in the product, Hill, 28, addressed the issue in a 14-minute YouTube video after completing an in-depth investigation with her lab and team. It goes without saying that Jaclyn Hill had a pretty crappy 2019. In response to RawBeautyKristi’s review, Jaclyn explained, "If any of you are receiving lipsticks like this.... please know that this is NOT hair! Each shade, which … So if you’re experiencing that, please contact help@jaclyncosmetics.com,” she said. Jaclyn Hill is already under fire for her debut makeup line, Jaclyn Cosmetics. By emily belfiore Feb … "When I was unboxing and looking at each of the lipsticks, I noticed that what people were saying was true, that there were some issues with the outer appearance of the actual lipstick themselves. YouTube beauty guru Jaclyn Hill clarified fans’ concerns about her Jaclyn Cosmetics lipsticks, after many thought were moldy, contaminated and contained hair fibers. How much do Jaclyn Hill … “And when you swatch it the lipstick kind of leans to the side and it’s got a little line on it because it is a very creamy, very emollient product. It is not going to hurt you. For closure (at this point, at least), you can watch Jaclyn Hill’s YouTube video addressing the many issues of the lipsticks here. Introducing ... PEOPLE's Products Worth the Hype, Jaclyn Cosmetics lipsticks, after many thought were moldy, contaminated and contained hair fibers. Credit: We made a lot of product in a very short amount of time and although we all thought it was going to be perfect and fresh, that’s not the case,” she said. “They were cleaning my vats with this white fiber almost towel going through it and that’s been happening once to twice a day depending on how quickly we’re moving through batches,” she said. The YouTube beauty guru addresses accusations that her lipsticks contain mold and hair fibers. Coyote Ugly Turns 20: Where Is the Cast Now? The amount of customer complaints has been brutal, with some fans claiming that their bullets were tainted with unknown fibers while others showed holes and bumps covering their products. ", The 31-year-old went on to say, "Upon further inspection, I noticed fibers, hairs, beads, and pitting in a bunch of the lipsticks. When you swatch them they might kind of lean to the side. Jaclyn is bold, passionate, and always down for a glam-good time. The claims are reminiscent of accusations recently aimed at Jaclyn Hill, who was accused more than two weeks ago of selling lipstick with white fuzz and black dots through her brand, Jaclyn Cosmetics. “My lab, instead of using a standard glove that they would use in the lab, they decided to use white cotton gloves,” she explained. Jaclyn Hill is one of the most influential beauty vloggers on YouTube today. As for the gritty texture, Hill said the large vats that mix the formula together were not properly breaking down all the ingredients which resulted in some lumps. With nearly 6 million subscribers on her beauty-focused YouTube channel, it made sense that Jaclyn Hill would want to sell makeup … “But once these lipsticks are getting onto trucks and then they’re sitting outside of people’s houses, yes they’re not fully melted all the way through, but yeah they might have little sweat dots. Jaclyn Hill launched her cosmetic line, Jaclyn Cosmetics, about two weeks ago. After years of talking about it, Hill finally launched her own cosmetics line, Jaclyn … I decided to put them under a microscope to see what everything looked like up close, and I was shocked. … Text us for exclusive photos and videos, royal news, and way more. But as soon as people started receiving their purchases, Jaclyn’s social media accounts were bombarded with negative feedback. this link is to an external site that may or may not meet accessibility guidelines. Beauty YouTuber Jaclyn Hill recently launched a line of lipsticks under the name Jaclyn Cosmetics. But they are not expired,” she said. Our OG Morphe Babe is a two-time winner at the American Influencer Awards for her stunning, keep-it-real tutorials. Following her recent return to YouTube and social media after her botched lipstick debacle, Jaclyn Hill is ready to address something else — her weight. YouTube influencer Jaclyn Hill's new cosmetics line, Jaclyn Cosmetics, is finally here and has launched with its first product, the So Rich Lipstick ($18). Until then, her team’s going to have their hands full replacing orders. It’s showing up in the mail and showing almost like a circular sweat mark or little sweat dots,” Hill said. Some fans were particularly annoyed given that the PR packages sent to fellow influencers appeared to contain higher quality products. Multiple times throughout the video Hill urged her customers to contact help@jaclyncosmetics.com if they are not 100 percent satisfied with their purchase for a full refund and replacement. ", Despite her findings, Kristi defended Jaclyn and her brand. In the 35-minute video, Hill reveals Jaclyn Cosmetics and its collection of 20 nude lipsticks. On May 30, YouTuber Jaclyn Hill launched her namesake beauty brand, Jaclyn Cosmetics, which sells 20 shades of nude lipstick. A certain YouTube-famous blogger has finally launched her long-awaited eponymous beauty line and it arrives in the form of a seriously gorgeous collection of lipsticks. “These lipsticks were manufactured in May 2019 and are made with cosmetic industry-standard, FDA compliant ingredients and are produced in an OTC (Over the Counter) compliant factory that is registered with the FDA, providing high degrees of safety standards and rigorous testing,” the Jaclyn Cosmetics spokesperson said. After apologizing to fans who received products that were "anything less than perfect," the brunette beauty alleged that the problems stem from the manufacturer. If you have … Jaclyn assured dissatisfied customers that she will work hard to rectify the situation. YouTube Beauty Guru Jaclyn Hill Shuts Down Pregnancy Rumors on Twitter, James Charles and More Beauty Influencers With and Without Makeup, 8 Times Makeup Survived in Extreme Conditions, That Rumor That a D.C. Rioter Tasered Himself to Death Is (Probably) Just a Joke, NFL Considers Packing Super Bowl Seats With Vaccinated Healthcare Workers, People Are Noticing Stark Differences Between Capitol Building and BLM Protests, Greyhound Gives Runaways Chance to Get Back Home to Their Loved Ones - for Free. The YouTuber's first launch from her namesake brand dropped on May 30, which features 20 shades of nude lipsticks. “It’s actually 80 percent of our complaints. RELATED: YouTuber Jaclyn Hill Faces Backlash for Launching Lipsticks Some Customers Call Defective. Our launch collection was manufactured in May 2019. What is it? Jaclyn Hill is obsessed with all things makeup. Many fans also called out Hill’s company for selling them lipsticks that had small, hair-like fibers embedded in the bullet and poking out of the top of the product. “The first thing I want to address is the accusation that my lipsticks are expired, moldy or hazardous in any way,” Hill said at the start of the video. If you missed a chance to buy one of Jaclyn’s lipsticks, and still want to after reading the reviews, the website states that the line will be restocked. the YouTuber wrote on Twitter. “Every single ingredient in my lipstick is new and it is FDA-approved,” Hill said. The second we saw this we changed to different gloves.”, In addition to the gloves, Hill said that the towels used to clean the mixing vats also caused small lint to get embedded in the lipstick. Marlena Stel, the founder & CEO of Makeup Geek, was the first one to coin the scandal as “Lipstick Gate” in her now-infamous YouTube video calling out Hill for her history of dishonesty. If you would like to opt out of browser push notifications, please refer to the following instructions specific to your device and browser: Jaclyn Hill Breaks Silence on Lipstick Controversy, Says They're Not Moldy or Contaminated. Hi I'm Jaclyn Hill from JaclynHill1 on YouTube. I addressed the initial issues here and subsequent issues here. Another added, "One of my lipsticks (Isla) came with black stuff on the bottom.". Courtesy of YouTube/Jaclyn Hill. My factory used brand new white gloves to do quality control & they shed all over my product! Each shade, which retails for $18, sold out within a day. But according to Hill, who admitted she “had a hard time believing this,” when she first found out from the lab, they were caused by fuzzy white gloves used during the quality control inspection process. Can I get a replacement?" Vlogger RawBeautyKristi confirmed the discrepancy in a video on her YouTube page. The 28-year-old, who has been involved with some rough makeup launches in the past, introduced her new line of lipsticks at the end of May. At the time, she defended her makeup … I think that these lipsticks are either old, or the lab has zero quality control and that they are contaminated, which is what I truly think happened. But seeing those dots is not pretty. The preservative system, material composition of the formula, and processing temperature of our lipstick does not support microbial growth and protects the product through the expiration date of May 2021.”. Jaclyn Hill's net worth is fairly small considering her large influence, but that could have to do with the recent controversy surrounding her hairy lipsticks. Hill and her team also insist that her bullets are not moldy or unsafe in any way. You'll get the latest updates on this topic in your browser notifications. My testing came to about to 140 degrees Fahrenheit which means my specific lipstick can withstand 140 degrees before melting actually through,” Hill continued. “Because my brand has been pushed back so many times, I actually already went through the same situation with a different lab several years ago. Hill revealed she has decided to cut ties with the lab she was working with due to these production issues. Step … A spokesperson for Jaclyn Cosmetics also confirmed Hill’s statement about production timing in a comment shared with PEOPLE. Beauty YouTuber Jaclyn Hill is being slammed on social media by dozens of fans who claim that lipstick from her makeup line arrived damaged or broke within one or two uses. For her initial launch, Hill chose to create a 20 shade collection of … MEET JACLYN. Youtube, | Beauty influencer and vlogger Jaclyn Hill posted her first YouTube video in over a month, following the controversy surrounding the quality of her makeup brand's first lipstick launch. Jaclyn Hill's hairy lipstick had fans demanding refunds and an apology. Jaclyn has yet to announce a specific date, but she previously shared that she’d like to see all the shades restocked by the end of June. Over the years, she's perfected her signature look: an impeccably blended smoky eye, a statement nude lip, and a flawless complexion with blinding highlight. She started off the month elated about the launch of her very own makeup collection, Jaclyn Cosmetics, featuring 20 shades of … We are working on a solution for this right now though.”. After five years, and a few delays, beauty influencer Jaclyn Hill finally launched her highly anticipated cosmetics brand on May 30 with 20 shades of nude lipsticks — but the reviews are far from glowing. Jaclyn Cosmetics On May 23, 2019, Hill published a YouTube video announcing the launch of her namesake brand, Jaclyn Cosmetics, which included descriptions and swatches of the 20 nude "So Rich … "Thank you so much for all of the love toward my brand you guys!" Fans of YouTube beauty guru Jaclyn Hill couldn’t wait to get their hands on the debut launch from her long-awaited cosmetics brand, Jaclyn Cosmetics, when it dropped about two weeks … “They’re not being broken down small enough or smoothly enough, which I take full responsibility for. So I cancelled them and went somewhere else. Scroll down for an overview of the controversy currently surrounding Jaclyn’s brand. Documentation shared from Jaclyn Hill showing the melting point of her lipsticks. "I will make it right for you & learn from this mistake! Find out what your cat is trying to tell you with a new cat app, Princess Diana died when Harry was just 12 years old, Engineer Creates App To Translate Your Cat, The Sweetest Photos of Princes Harry with Diana, Sean Connery's Cause of Death Revealed Weeks After He Dies at Age 90. Jaclyn Hill explaining that her lab used white cotton gloves to inspect her lipsticks. Get push notifications with news, features and more. That’s a promise," she proclaimed on Twitter. The biggest issue the Jaclyn Cosmetics team has noticed from customer complaint emails is lipsticks melting in transit. “They didn’t want to standard glove to put any smears on this component, to in any way have any prints on it.”, She added: “Not acceptable, at all. In June 2019, the internet star released her first line of lipsticks and quickly came under fire from fans when they found hairs, lumps and what appeared to be mold inside her products. The makeup artist launched her massively popular beauty channel on the video platform in 2010, and her videos have accumulated well over 500 million views.Her channel — which boasts over 5.9 million subscribers at the time of writing — features colorful makeup tutorials, stunning makeup … It is oxygen and it is 100 percent safe. "I bought these myself on launch day and also received PR," she explained. So you have to make sure it is fully cooled down before using it.”, “Because of the climate right now, we are shipping to people who are in such hot temperatures that my lipsticks, they’re not surviving it fully. I am a professional makeup artist. I really feel like the lab did Jaclyn dirty.". Shop Holiday Collection Shop … 2019 Lipstick Launch. What's In Jaclyn Hill Cosmetics? It is so beyond unacceptable and I am so sorry it happened to you guys.”. What happened to Jaclyn Hill? And she created Jaclyn Cosmetics for every boss babe out there who loves makeup just as much as she does. A spokesperson from Jaclyn Cosmetics added: “We want to provide assurances to customers who may have heard that our products are old, or contain mold — this is false. We switched to rubber gloves 2 days ago & will make sure this never happens again.". The black holes people are noticing in some of their products are oxygen bubbles that rise to the surface as the lipstick is being cooled, Hill said. On Twitter, people say they found white fuzz, hair, and black dots … Jaclyn Hill/YouTube. Hill shared that each lipstick will retail individually for $18, or you can purchase a trio for $49. YouTuber Jaclyn Hill revealed that she self-medicated "with alcohol" to cope with the anxiety she was feeling after her failed Jaclyn Cosmetics lipstick launch in 2019. Now some people on Twitter say they have experienced severe irritation on their lips — including swelling, bumps, and cold sores — after using the lipsticks. “These lipsticks were manufactured in May 2019 and are … “It’s not actually black holes. Again, it’s not mold. Documentation shared by Jaclyn Hill revealing when her Jaclyn Cosmetics lipsticks were manufactured. Jaclyn Hill's beauty mantra is: it's more than just makeup. I'm young, ambitious & full of life. June was a roller coaster for YouTube makeup star Jaclyn Hill. I went into mass production, ended up having an issue and then didn’t launch my brand and had to go to a whole new lab. “My lipsticks did not go into mass production until the same month that I launched my brand.”. "Couldn’t ask for a more successful 24 hours!". The 28-year-old, who has been involved with some rough makeup launches in the past, introduced her new line of lipsticks at the end of May. Credit: Although some social media users tracked down an old email from Hill in 2015 where she said she manufactured 300,000 lipsticks, she said those lipsticks are not the ones being sold. "I do not think that Jaclyn was aware of the quality of these before [they were sent] out. While fans were initially anxious to get their hands on the product, since then, some have been taking to … Cast now 24 hours! `` annoyed given that the PR packages sent to fellow influencers appeared to higher... Though. ” any way crappy 2019 she said dropped on May 30, which features shades. Lean to the side under fire for her stunning, keep-it-real tutorials to quality... In my lipstick is new and it is so beyond unacceptable and I am so sorry it happened you! Hill showing the melting point of her lipsticks lab she was working with due to these production issues &... @ jaclyncosmetics.com, ” Hill said dropped on May 30, which I take full responsibility for is Cast! 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