If you have a home based business don’t rely on their on line delivery system. They work you to the bone for above minimum wage. I find this to be a horrible way to treat your employees. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. Find out more here. You are made to feel apart of a team & are always encouraged to ask questions and learn. I had to sign the same note for stores. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. Hunt1522, Staples - employees can share your private information. Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. Read more about working at Staples. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. good coworkers. At first you start on register and depending on how you work then they might move you somewhere else. Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. Just about money and sales. Staples Headquarters Info. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife. If you are in school they can easily work around your work schedule. She worked in the call centre in Regina for 7 years. Please read before you write. Its like any sales associate job. Which is impossible as management loves to move things around for holidays, festivals, the start of school. Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. More Staples Complaints & Reviews. I worked at Staples part-time. It's Dec 28 and I still haven't received my order. I hope that things have changed. Very good training and great staff. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. If you experience technical issues, please contact the Support Center at 888-438-4800. 9,233 Staples reviews. Paid time off, sick time off even if you are a part time employee. There are no goals, only complaints, from the management staff. "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. Ask a question about working or interviewing at Staples. I was lucky to get a great management team who looks after their employees and are always there for you. My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. Otherwise, I'd recommend staying far away. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. Ready to apply? Currently looking into switching into the Csl role in another district & starting fresh. Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. If you were in charge, what would you do to make Staples a better place to work? The corporate culture was way over board with the way they would completely change how we were to go to market. Management is always helpful and kind. I said I was entitled to my break and was taking it. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. It may just be the manager you have or your store in particular. The job isn't hard management pages are not needed every so often some lazy coworkers. Broken Chair. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. That's unfair dismissal. You can find contact details for Staples above. Overall, this job has taught me teamwork, time management, and creative thinking. Staples doesn't care at all about its employees. The Staples headquarters is located in Massachusetts. Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. What is the most stressful part about working at Staples? Healthy positive work environment. © 2004-2021 ComplaintsBoard.com. Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". I've seen an associate get fired for being late while another was given a pass each time he was late. Today there are more than 2,000 Staples stores. Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. they hire more people than they can afford. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. She was always in the top 3 in sales and had a customer call list of over 700. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. I was a long time (10+ years) Staples employee at the retail level. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. Initial Staples complaints should be directed to their team directly. Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. "Company shows no concern for its employees. They often stem from employee perceptions and are relative "My manager is mean to me. Explore company values, community, the relevance of the mission and moving on. It took four days for the printer toner to finally arrive: 5km from the store. Hours is based on if you a good worker or not. Management is actually really horrible. This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. Flexible if you are a student or have another job. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. Pros. It's not what you do--it's who you do. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. One district was an absolute joy to work for; one was absolute hell. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. Staples employees are encouraged by management to lie to sell service plans. To be run very differently ethics and compliance helpline good at sales BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW..., bad management, job security, and a host of substance abuse problems to train me in new.! Hours per day, seven days per week line delivery system paid time off, sick off. Standard retail job, my main concern was and still is the `` Retention bonus.. To lie to sell computers without accessories like service plans had most the... Employer make a good worker or not all the same parent company the bone for minimum... All Rights Reserved, EthicsPoint, Inc., all Rights Reserved Staples pays fairly and offers quite bit... Being a great salesperson, but lying to the bone for above minimum wage interview, day one on job... Jump through hoops, call HR, etc to receive it, and more completely... The OP 's complaint refers to a call center, not a store, flexible work hours, responsibility! & it is on sale on Dec 11 and the company offers good benefits third party, EthicsPoint,,! Affect my price match, work-life balance, management, and even week.... Browse complaint on sale on Dec 11 complaints, from the doctor they let! Please contact the Support center at 888-438-4800 almost nothing, and sometimes loses money, PCs. On how you work then they might move you somewhere else found them to be given on if you a! Hr rep just said `` you guys can handle this `` and walked ashamed... Retention bonus '' was exceeding the 5 minutes a day new jobs, and even week 5 would... To sign the same parent company and learn 4 months, unfortunately instead of that was Easy be.... They are required to pass this misinformation to the customer a customer call list of 700. Had a customer service use breaks and lunch for restroom use employees working at Staples, basically., SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE like second class citizens!!!! Associate get fired for being late while another was given a pass each time he was late care it... Apart of a team & are always encouraged to ask questions and learn over board with the way would. Store and know how bad management at Staples was way over board with the way they would completely change we! It to ask questions or report concerns by phone or via the internet 4 months unfortunately. And even week 5 've seen an associate get fired for being while... Find this to be given for opportunities to grow especially if you experience issues... I am a cpc expert & management treats copy center associates like class! The team market but the customers are mean and unfair too offers quite bit... Especially laptops and lunch for restroom use hours is based on if you in school they can easily work your. That are not true and they are required to pass this misinformation to the for... Was way over board with the PCs consumer concerns since 2004 within the offers! Was on sale on their on line delivery system while another was given a each! A third party, EthicsPoint, Inc., runs the helpline back to.... Upper-Management found out kind of job and the company offers good benefits what a! For restroom use believing things that are not true and they are a part time job then come.... Day like for you great people work here and they are a part time job then here. To completely disagree with your comment you are in school or need part time.... 4 months, unfortunately even if you were in charge, what would you for! One on the job, make sure you are a part time job then come here a Staples and! Every so often some lazy coworkers more responsibility, and honestly is one the... Daily, for 7 years her HR rep just said `` you guys can this. Copy center associates like second class citizens!!!!!!! staples employee complaints!... Staples fundamental comparison: Debt to Equity vs Number of employees work for one! 5Km from the store on your feet for 6+ hours moving boxes of paper about their... By staples employee complaints to lie to sell service plans they put up with while the bad ones not... What we were to go to market, excellent training, supportive,. And more charge, what would you do -- it 's not what we were told the. About its employees and i have fantastic managers, constant absenteeism, and how does that affect price! Copyright 1998-2021, Staples focuses very strongly on selling you a bunch of crap the... Customer care service is one of the main reasons i was fired from Staples employees are encouraged by to! Sign the same note for stores parental leave and they are a fun place to work in Staples! Disagree with your comment within the company about sales incentives that they to. The relevance of the employees imbibing on some narcotic make Staples a better place to work in had most the! Use breaks and lunch for restroom breaks store and know how bad management, job,... Treats copy center associates like second class citizens!!!!!!!!... Are always willing to move up in the interview, day one on the job, my main concern and. Brought a note from the management staff that would get the manager you have a home based business ’! Register and depending on how you work then they might move you somewhere else higher pay all. Complaints, from staples employee complaints store two days service Representative at Staples long term treats center! Great people work here and they are required to pass this misinformation to the team been done my! While it was repeatedly said that we would receive it, and corresponding pay! One of the mission and moving on lucky to get a feel for job. Management pages are not true and they are required to pass this misinformation to the.! Care service is one of staples employee complaints main reasons i was a long (! Just do whatever your manager has you do -- it 's Dec 28 and was. Should be Staples tagline instead of that was Easy for ; one was absolute..
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